Return/Damage Policy
CAN I RETURN MY ITEM(S)?
Yes clothing items are eligible for return for store credit if they are returned to Lost Creek within 7 days of you receiving the item(s)..that is the delivery date of the item(s) provided by its tracking number on the order(Example: If received on the 8th it needs to be in the mail by the 15th). These returns MUST be unworn, unused, free of cosmetic stains, unwashed, and with tags still attached! If the items are not received back under these conditions the return will not be accepted and will be sent back to buyer at their cost. YOU MUST EMAIL US FOR FOR APPROVAL BEFORE SENDING YOUR RETURN IN THE MAIL.
CHRISTMAS EXTENSION.....ORDERS PLACED FROM NOVEMBER 15TH TO DECEMBER 15TH MAY BE RETURNED FOR STORE CREDIT AS LONG AS LOST CREEK IS CONTACTED ABOUT SAID RETURN BY JANUARY 1ST.(EX. Your order was placed on November 17th, 2023, and you contact Lost Creek on January 3rd, 2024, your order would NOT be returnable...You contact Lost Creek on January 1st, 2024 and your order IS returnable!)
(Please ship using USPS and make sure proper insurance is paid for as Lost Creek is not liable for the item(s) being lost or stolen on its way back to us)
BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING EXPENSES & ORIGINAL SHIPPING PRIOR TO RETURNING IS NONREFUNDABLE!
CAN I EXCHANGE MY ITEM(S)?
Because of the high volume of orders we DO NOT do exchanges. There are no exceptions to this. Meaning, If the item(s) you’re wanting to exchange for is in stock when you ship back your return that will not guarantee that the item will be in stock once we receive the returned item(s) and your store credit is issued.
IS MY ORDER OR ITEM FINAL SALE?
What you CAN NOT return is any Sale items, Grab Bags, Deal Bundles, item(s) or orders marked down 20% or more, swim wear, ANY jewelry, Hats, shoes(Besides Stiefeld Boots), Pre- Order Items, Holiday items, and NO INTERNATIONAL ORDERS are available for return.
MORE FINAL SALE ITEMS ARE..
Made to Order Items, Seasonal items, bralettes, purses, purse straps, keychains of any sorts, backpacks, bags, wallets, belts, belt buckles, wild rags, tumblers, koozies, hats of any sorts, any kitchen items or home décor.
CAN I CANCEL MY ORDER?
No, again with having a high volume amount of orders and to insure that orders are shipped fast & no order errors we DO NOT cancel orders.
CAN I CANCEL MY ORDER TO REPLACE WITH A DISCOUNT?
No canceling orders for discount codes to be used for a new order. Any discount code MUST be entered in BEFORE placing the order, no exceptions.
MY ORDER IS INTERNATIONAL CAN I RETURN?
NO international orders are available for return. No exceptions.
WHAT DO I DO IF I RECEIVED A DAMAGED PACKAGE OR ITEM(S)?
Please reach out to us via email at contact.lostcreekboutique@gmail.com before 2 days has passed of receiving the damaged item(s) with picture proof of the damage. A prepaid label will be sent to you via email after picture proof is presented of the damaged item(s). The item(s) MUST be sent back to Lost Creek within the 5 days of receiving the item(s). Once received we will then issue store credit for the damaged item(s). No exchanges, as we have a high volume of orders and cannot promise the item(s) being in stock after the item(s) is received. We do NOT replace any damaged items after 1 week of the item delivering. NO exceptions. As of after 1 week, the damage to the item is on you as the customer.
(Examples: Item is delivered to customer on the 11th, we must be contacted with picture proof by the 13th. Item must be in the mail to return for store credit by the 16th.)
PLEASE READ ALL OF THIS BEFORE EMAILING US FOR APPROVAL OF YOUR RETURN.
Please mail all ELIGIBLE returns and damaged item(s) to: Lost Creek Boutique, 22620 Hwy D Norborne, Mo 64668